Jingyi Li 1,2, Michelle X. Zhou 2, Huahai Yang 2, Gloria Mark 3
1 UC Berkeley, 2 Juji Inc, 3 UC Irvine
During the summer of 2016, I interned at a small start-up called Juji in the South Bay. There, I designed and developed a web-based interface for recruiters/HR to sort candidates by automatically inferred personality traits, as well as a chat interface to conduct virtual interviews and where candidates could see their inferred personalities. Using this system, I helped design and run a field deployment to over 300 real job applicants, testing the effects of the personalities of both virtual agents and interviewees on trust.
![A screenshot of design specifications for a chatbox](../../image/juji/juji1.png)
![A screenshot of a dashboard UI](../../image/juji/juji2.png)
![5 virtual avatars](../../image/juji/avatars.png)
Materials
Paper (PDF)
Journal Paper (PDF)
Abstract
We present an intelligent virtual interviewer that engages with a user in a text-based conversation and automatically infers the user's psychological traits, such as personality. We investigate how the personality of a virtual interviewer influences a user's behavior from two perspectives: the user's willingness to confide in, and listen to, a virtual interviewer. We have developed two virtual interviewers with distinct personalities and deployed them in a real-world recruiting event. We present findings from completed interviews with 316 actual job applicants. Notably, users are more willing to confide in and listen to a virtual interviewer with a serious, assertive personality. Moreover, users' personality traits, inferred from their chat text, influence their perception of a virtual interviewer, and their willingness to confide in and listen to a virtual interviewer. Finally, we discuss the implications of our work on building hyper-personalized, intelligent agents based on user traits.
Bibtex
@inproceedings{Li:2017:CLV:3025171.3025206, author = {Li, Jingyi and Zhou, Michelle X. and Yang, Huahai and Mark, Gloria}, title = {Confiding in and Listening to Virtual Agents: The Effect of Personality}, booktitle = {Proceedings of the 22Nd International Conference on Intelligent User Interfaces}, series = {IUI '17}, year = {2017}, isbn = {978-1-4503-4348-0}, location = {Limassol, Cyprus}, pages = {275--286}, numpages = {12}, url = {http://doi.acm.org/10.1145/3025171.3025206}, doi = {10.1145/3025171.3025206}, acmid = {3025206}, publisher = {ACM}, address = {New York, NY, USA}, keywords = {chatbot, computer personality, human-machine trust, individual differences, personality analytics, virtual interviewer}, }